Privacy policy
How we handle personal data, in plain words. Last updated 8 November 2026.
Who we are
Ogasocial provides software that social media agencies use to plan, create, approve, publish and report on content for their clients. In this policy, “we” means the company that operates Ogasocial.
What we collect
- Account details: your name, email address, password (stored only as a secure hash) and two-factor settings.
- Workspace content: clients, brand details, posts, files, comments, reports and finance records that you and your team add.
- Platform data: analytics you import and, once connected, data returned by social platforms’ official APIs.
- Billing details: plan and payment references from our payment providers (Paystack or Bachs). We never see or store full card numbers.
- Technical data: sign-in times, IP addresses and actions recorded in the audit log for security.
- Contact form messages: the details you send us, used only to reply.
- Referral cookie: if you arrive through a partner’s link, a cookie remembers that partner’s code for 60 days so the partner can be credited if you sign up. It holds no personal data. Partners see counts and anonymous customer labels, never your name or workspace.
- Partner details: if you join the partner programme, the website and audience you describe and the payout details you add (stored encrypted).
How we use it
To provide and secure the service, to process payments, to send emails you’ve asked for (such as invitations and scheduled reports) and to answer your questions. We don’t sell personal data, and we don’t use your content to advertise to you.
AI processing
When you use AI Studio, the brief and the client’s approved brand details are sent to our AI provider to generate a draft. Email addresses and phone numbers are removed from briefs before they’re sent. You can switch off prompt storage for a workspace.
Who we share it with
Only the providers that run the service: hosting, email delivery, payments (Paystack and Bachs) and AI generation, and the social platforms you choose to connect. Each receives only what it needs.
How long we keep it
Workspace data is kept while your account is active. Stored AI prompts are deleted on a schedule. When you close your account, we delete workspace data except where the law requires us to keep records, such as invoices.
Your rights
You can ask to see, correct, export or delete your personal data. Agencies are responsible for the client data they add, and can export or delete it from their workspace. To make a request, contact us.
Changes
If we change this policy in a way that matters, we’ll tell account owners by email before the change takes effect.